POLICIES, DISCLAIMERS, RULES, TERMS AND CONDITIONS:

WHERE GHOULISH GOODIES SHIPS..  US SHIPPING ONLY!

We do NOT ship to Alaska, Puerto Rico, Virgin Islands or Hawaii.
We only sell to customers in the USA at this time. Sorry for the inconvenience. 

HOWEVER, we would love ALL of our global customers to be able to experience the sheer awesomeness of GHOULISH GOODIES, so if you life outside of the USA and you have friends, family or a US address that you would like us to ship your goodies to, we would be more than happy to.

HOWEVER: Please keep in mind that once your package is shipped and delivered to it's US destination, GHOULISH GOODIES is NOT responsible for anything lost, stolen or damaged.

GHOULISH GOODIES are also NOT responsible for whoever ships your package to you outside of the USA.
 
Once the shipper has received the package from GHOULISH GOODIES, this ends ALL of our responsibility and ANY issue that might arise after that is solely the responsibility of the shipper and yourself,  NOT GHOULISH GOODIES!

GHOULISH GOODIES should NOT be contacted about global shipping outside the US ever as our ONLY responsibility was to safely and securely ship the item to your US address.

COPYRIGHT AND TRADEMARK NOTICE

1/1/2018 (updated) 1/1/2022

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of GHOULISH GOODIES., Copyright ©, ALL RIGHTS RESERVED.

 You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. 
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. 
Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

CREDIT CARD AND PAYMENT OPTIONS

1/1/2018 (updated) 1/1/2022

We accept ALL major credit cards (VISA, Mastercard, American Express and Discover) as a form of payment. 
There is no surcharge for using your credit card to make purchases. 
Please be sure to provide your exact billing address and telephone number  (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

We also accept payment by Paypal

We do NOT accept check, money order or cash at this time. Thank you.

LINKS

1/1/2018 (updated) 1/1/2022

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that GHOULISH GOODIES is not responsible for the operation of, or content located on or throughout any such site.

MULTIPLE PRODUCT ORDERS

1/1/2018 (updated) 1/1/2022

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. 
Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. 
You will only be charged for products contained in a given shipment, plus any applicable shipping charges. 
You will only be charged for shipping at the rate quoted to you on your purchase receipt. 
The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

ORDER ACCEPTANCE POLICY

1/1/2018 (updated) 1/1/2022

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 

GHOULISH GOODIES reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

OTHER CONDITIONS

1/1/2018 (updated) 1/1/2022

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. GHOULISH GOODIES reserves the right to make changes to this site and these conditions at any time.

OUT-OF-STOCK PRODUCTS

1/1/2018 (updated) 1/1/2022

We will ship your product as it becomes available. 
Usually, products ship by the next business day. 
However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. 
We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. 
You may cancel your order at any time prior to shipping. 

PRIVACY

1/1/2018 (updated) 1/1/2022

We keep your personal information private and secure. 
When you make a purchase from GHOULISH GOODIES, you provide your name, email address, credit card information, address, phone number and a password. 
We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. 
You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

PRIVACY ON OTHER WEB SITES

1/1/2018 (updated) 1/1/2022

Other sites accessible through our site, have their own privacy policies and data collection practices. 
Please consult each site's privacy policy for more information. 
Our store is not responsible for the actions of third parties.

RETURNS, EXCHANGES, REFUNDS AND CANCELLATIONS

1/1/2018 (updated) 1/1/2022

ALL SALES ARE FINAL!

GHOULISH GOODIES does not accept ANY returns, exchanges, refunds or cancellations.

GHOULISH GOODIES are not responsible for any items that may damaged in shipping.

HOWEVER, we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. 

We may ask you to provide photographic proof of the damage for our records.

GHOULISH GOODIES personally documents, photographs and in cases of our Mystery Boxes, also video tapes, ALL of the contents for both security as well as inventory.

ALL items are personally, carefully and professionally inspected and packaged BEFORE they are shipped, we never send anything out that is knowingly broken or damaged.
 
We ALWAYS provide a tracking number to the customer for ANY package we send out.

Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

PLEASE BE ADVISED: If you order during the summer months, we apologize in advance if any of your candy treats, candles, soap products, etc. melt in the hot sun on it's journey to you.
As much as we wish we could control the weather, sadly we can not but we do want to try to give you the full GHOULISH GOODIES experience regardless of the season.
Please contact us if you have ANY problems or concerns with your order.

MISSING EMAIL OR MAILING ADDRESSES OR CONTACT INFO

It is fully the customers responsibility to provide GHOULISH GOODIES with their correct and updated email address and mailing address information.

GHOULISH GOODIES always sends out at least THREE or more confirmation emails. 

1. When you order, we send a thank you one, that includes how everything works, including shipping. 
We ask if it is a gift or needs to be personalized. All packages are personalized.

2. The 2nd email lets them know it was shipped and when to expect it. It also includes the tracking number.
GHOULISH GOODIES tracks ALL packages right to their doorstep.

3. The 3rd email let's them know that they have GHOULISH GOODIES at their door and what time it was delivered, which we also keep a record of and then it gives them info and links if they want to give us feedback, send pictures or videos, etc, thanks them for their business and invites them to visit our dark crypt again soon.


If GHOULISH GOODIES tries to contact you via email and it bounces, has an error or was not received, it is NOT the responsibility of GHOULISH GOODIES.

If we get a bounced email, your order will be immediately cancelled and refunded and you will have to place that order again with GHOULISH GOODIES.

GHOULISH GOODIES does NOT ever put ANY products on hold or layaway for ANY reason.

ALL products are first come first served and until the sale is completed and GHOULISH GOODIES has safely and securely received the payment, it is considered available for sale.

SHIPPING POLICY

1/1/2018 (updated) 1/1/2022

Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We pride ourselves on fast shipping.
 
However, all Mystery boxes are created on demand, so please be patient, it may take a little longer to create your special order. But it will be worth the wait!

Most boxes are shipped within 72 hours of purchase but with specially commissioned boxes, it could take a little longer. In those cases, please allow 4 to 6 weeks for delivery.

We will send you an email with your tracking number once it is shipped, so you'll know when your Ghoulish Goodies will arrive! 
We will personally track your package to your doorstep and provide you with a delivery confirmation email as well.

We cannot guarantee when an order will arrive. 

Consider any shipping or transit time offered to you by this site or other parties only as an estimate. 

We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

HOWEVER, we will keep you up to date on shipping times and estimates AFTER your package has shipped.

SHOPPING CART HELP

1/1/2018 (updated) 1/1/2022

This online store is powered by 3dcart (now Shift 4 Shop) shopping cart software. 
The 3dcart ecommerce solution provides the means to power this GHOULISH GOODIES but is in no way responsible for the activities/content found within. 
All content found on this site; including products, web copy, promotions etc., is the sole property of GHOULISH GOODIES and has no direct ties to 3dcart as a company. 
If you have any questions about what appears inside this store, please contact GHOULISH GOODIES directly from our contact us page.

TAXES

1/1/2018 (updated) 1/1/2022

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where GHOULISH GOODIES holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

TYPOGRAPHICAL ERRORS

1/1/2018 (updated) 1/1/2022

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, GHOULISH GOODIES shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. 
GHOULISH GOODIES shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

If your credit card has already been charged for the purchase and your order is canceled, GHOULISH GOODIES will issue a refund to your card in the amount of the incorrect price.

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